Boyd Help Center

Commitment

We want to be a champion for our customers’ success and act with a sense of urgency to help you deliver results. You’ll find answers to the most common questions we receive from our global customers below. We are committed to help you find answers fast and will be in touch with you shortly if you need additional assistance.
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Orders, Quotes, and Availability

Request a Quote

How do I create a quote?

Your Boyd Account Manager is ready to help you explore all your quoting needs. Please contact your Account Manager to get started.

You can also select Request A Quote below to complete a form that will route your quote request to Boyd’s sales department. You will receive an email confirmation that your quote request has been received. Should you not receive this confirmation email, it may indicate that the email address provided to us was not valid. In this scenario, we will do everything we can to try to contact you through alternative channels if you identified any.

You will be contacted by someone on your Account Team to confirm the details of your quote request.

If you need additional assistance or have further questions, please contact your Account Manager. If you do not have an Account Manager with us, please contact Customer Service.

How do I convert a quote to an order?

You will need to work with your Boyd Account Team to convert a quote to an order. Start by submitting a Purchase Order to your Boyd Account Team. If you don’t have a current Account Manager or Boyd contact on file, please submit your order to Customer Service.

I have not received a response on my quote, what do I do?

First, we’ll confirm you are working with your current Account Team to process your quote request. Then we will review your specific case to determine where you are in our quote queue and verify if any additional details are required to process your quote. We apologize for any delays and strive to be a responsive company. We may be able to expedite processing your quote request if it is urgent. Let us know if you need your quote reviewed by completing the below escalation request.

Place an Order

How do I place an order?

Your Boyd Account Manager is your point of contact for all quotes, orders, and pricing. If you do not have an Account Manager with Boyd or a current Boyd contact on file, please contact Customer Service for assistance.

If you are looking to place a defense order and do not have a current Boyd Account Manager on file, please make sure to check off the ITAR requirement when filling out the form.

Who is my Account Manager?

Contact your dedicated Boyd Account Manager for general support and assistance. If you don't have an Account Manager with us, please contact Customer Service for assistance.

Who is my Account Team?

Your Boyd Account Team may include your Account Manager, Customer Service, Field Applications Engineering, and Design Engineers. You have access to a team of Boyd specialists in sales management, technology, and customer relations who can assist you. Contact your Account Manager to get started with your Account Team.

Not Getting a Response From Your Account Team?

We want to be sure that you are connecting with your current Boyd Account Team as that is the number one reason for responsiveness delays. We apologize for any delays and strive to be a responsive company. Please submit the 2nd Request and Escalation below so we can confirm you are connecting with your current Account Team and prioritize servicing your inquiry.

What can Boyd Engineers help me with?

For more complex projects and technological solutions, your Account Manager can connect you with a team of technologists and expert design engineers to help you design the right solution to meet your company’s needs. Areas of expertise include:

  • Thermal Engineering
  • Mechanical Engineering
  • Electrical Engineering
  • Industrial Engineering
  • Material Science Design, Selection, and Optimization
  • Custom Compounding
  • Alloy Optimization
  • Fluid Compatibility
  • Complete Product Lifecycle Design
  • Design for Manufacturing (DFM)
  • Designing for Environmental Sustainability
  • Process Innovation
  • Streamlined Wholistic Design
  • Performance Innovation
  • Application Ruggedization and Improving Durability
  • Application Lightweighting
  • Protecting Against Environmental Conditions, Weather, UV, Extreme Temperatures
  • Proactively Designing to Address Noise, Vibration, and Harshness (NVH)
  • Metrology
  • Computational Fluid Dynamics (CFD)
  • Environment Tests, Rapid Cycling, Accelerated Life Cycle Testing
  • Material Analysis
  • Mechanical Testing and Analysis (FEA)
  • Rapid Prototyping
  • Reliability Predicting, Testing, and Analysis
  • RF/EMI/EMC Analysis
  • Structural Analysis
  • Thermal Analysis, Design, and Testing
  • System Integration
  • Acoustic Analysis and Testing
  • Airflow Testing
  • Altitude Analysis and Testing
  • Freeze / Thaw and Power Cycling
  • Heat Load Testing
  • Leak and Pressure Testing
  • Liquid Flow Analysis
  • Salt Spray Testing
  • Seismic Testing
  • Wind Tunnel Analysis
  • Adhesion Testing (pull, peel, shear, push-out)

Visit our Design Engineering and Testing and Validation pages for more details.

How do I contact Boyd Engineers?

Contact your dedicated Boyd Account Manager to get connected with Boyd’s engineering experts and technologists. If you don't have an Account Manager with us, please contact Customer Service for assistance.

Technical & Manufacturing Support

Technical Support

How do I get technical support?

For more complex projects and technological solutions, your Account Manager can connect you with a team of technologists and expert design engineers to help you design the right solution to meet your company’s needs. Areas of expertise include:

  • Thermal Engineering
  • Mechanical Engineering
  • Electrical Engineering
  • Industrial Engineering
  • Material Science Design, Selection, and Optimization
  • Custom Compounding
  • Alloy Optimization
  • Fluid Compatibility
  • Complete Product Lifecycle Design
  • Design for Manufacturing (DFM)
  • Designing for Environmental Sustainability
  • Process Innovation
  • Streamlined Wholistic Design
  • Performance Innovation
  • Application Ruggedization and Improving Durability
  • Application Lightweighting
  • Protecting Against Environmental Conditions, Weather, UV, Extreme Temperatures
  • Proactively Designing to Address Noise, Vibration, and Harshness (NVH)
  • Metrology
  • Computational Fluid Dynamics (CFD)
  • Environment Tests, Rapid Cycling, Accelerated Life Cycle Testing
  • Material Analysis
  • Mechanical Testing and Analysis (FEA)
  • Rapid Prototyping
  • Reliability Predicting, Testing, and Analysis
  • RF/EMI/EMC Analysis
  • Structural Analysis
  • Thermal Analysis, Design, and Testing
  • System Integration
  • Acoustic Analysis and Testing
  • Airflow Testing
  • Altitude Analysis and Testing
  • Freeze / Thaw and Power Cycling
  • Heat Load Testing
  • Leak and Pressure Testing
  • Liquid Flow Analysis
  • Salt Spray Testing
  • Seismic Testing
  • Wind Tunnel Analysis
  • Adhesion Testing (pull, peel, shear, push-out)

How do I contact Boyd Engineers?

Contact your dedicated Boyd Account Manager to get connected with Boyd’s engineering experts and technologists. If you don't have an Account Manager with us, please contact Customer Service for assistance.

I submitted a Boyd website form but didn’t receive an email confirmation, what do I do?

If you did not receive an email confirmation after submitting a form on boydcorp.com, it is very likely that the email address provided is bouncing. Please resubmit your form request and review the email address provided very carefully to assure we can communicate with you.

Finding a Part Number

How do I get a part drawing?

Contact your Boyd Account Manager to receive a part drawing. Please have the part number available for the component drawing you are interested in. If you don’t have an Account Manager, contact Customer Service to request this information.

I’m looking for a part number on boydcorp.com but can’t find it, what do I do?

Connect with your Account Manager for support or request more information. Please advise the part number in question and what you are looking for. We’ll get back to you shortly.

Manufacturing Support

I received a notice that the location where my Boyd parts are made is changing, why?

Boyd constantly strives to drive continuous improvement in your customer experience. Sometimes we find the opportunity to give you continuous improvement in customer support, quicker delivery of excellent quality products, faster in-region service, or better ability to scale with you as your capacity needs grow by leveraging a different Boyd site. We may decide to move the production location of your parts if we think we can give you better service and value. See your Account Manager with questions or concerns.

Where will my parts be transitioned to?

Your dedicated Account Manager will closely coordinate with you if we are moving your Boyd product to a different manufacturing location. They will notify you well in advance of any / all contractual change notifications that you require so you have plenty of time to review and approve the change within your operating systems, standard operating procedures, and guidelines. Your Account Manager will identify all impacted parts, the new Boyd location they will be manufactured at, and provide a detailed change schedule with timing. See your Account Manager with questions or concerns.

Will a production location change disrupt my business?

We commit operations to continue “business as usual” with all transition processes between Boyd sites to be seamless to you. Consistency in customer service and support is a requirement and any move should be easy and low impact for you. In some instances, you may already contract with the new site. We’ll help verify if we already have your company set up with a Vendor Code.

When will this transition occur?

Your dedicated Account Manager will closely coordinate with you if we are moving your Boyd product to a different manufacturing location. They will notify you well in advance of any / all contractual change notifications that you require so you have plenty of time to review and approve the change within your operating systems and guidelines. Your Account Manager will identify all impacted parts, the new Boyd location they will be manufactured at, and provide a detailed change schedule with timing. See your Account Manager with questions or concerns.

Will the new site manufacture my products to my precise specifications?

We will ensure operators are properly trained on the processes required to support your products. We’re also assuring the specific raw materials specified for your components are available in the new production site. PPAPs or First Articles will be coordinated with you for change approval processes as required.

For parts moving to a new Boyd manufacturing location, do I need to update my Purchase Orders or other contracts with Boyd?

We will meet all commitments to you and attempt to make this as seamless as possible for you. Existing orders and contracts in place with Boyd will be transitioned with your products unless otherwise notified. Contact your Account Manager if you need to place a purchase order for shipment prior to the move.

Will a production location change effect previously committed delivery dates?

Delivering on customer commitments is a top priority. We will closely monitor our performance and proactively address any issues as soon as they are identified but do not expect this transition to impact any committed delivery dates to you.

Business Continuity

How can Boyd help me manage supply chain risk?

Boyd maintains worldwide manufacturing facilities with redundant capabilities available across three continents. We also manage a global supply chain with a wide range of sourcing networks and identified alternatives. Our consolidated ERP systems ensure ease of data transfer and adaptability between facilities. We have IT processes in place to ensure data security, back up, and retention.

In the event of an unforeseen disaster, we have the systems, capabilities, and capacity to restore operations in a minimum timeframe to help you proactively manage supply chain risk.

Does Boyd have a Business Continuity Plan?

Yes. Boyd’s Business Continuity Plan starts with a rapid response assessment and defines a three-phase approach to recovery. Roles and responsibilities are defined for critical support needs. Redundant, back up facilities are identified by geography for our manufacturing processes and technologies.

I need to regionalize manufacturing of my components, can you help?

Yes. Because we have redundant manufacturing capabilities and supply chain established in Asia Pacific, Europe, and North America for business continuity planning, we also have the ability to help you respond to geopolitical challenges, near-shoring strategies, and supply chain challenges with speed. We can help you safely and reliably adapt manufacturing location for any reason.

Status, Returns, and Billing

Tracking & Shipping

How can I get tracking numbers?

Tracking numbers are stored by order number within Boyd’s ERP. Connect with your Account Team to ask for tracking numbers. Please have your Order Number and account name available.

If you require further assistance, please contact Customer Service.

I haven't been able to get Tracking or Shipping information from my Account Team, what do I do?

We apologize for any delays and strive to be a responsive company. We may be able to expedite your request for tracking or shipping information, please submit an escalation request so we can review your case.

How do I update an order?

If we’ve already begun processing your order, you may need to create a new order. Check with your Boyd Account Manager to verify if your order has not began processing and may still be available to update.

How do I check my order status?

Your Boyd Account Team can help you check your order status. Alternatively, connect with Customer Service to check the status of an order. Please have your order number and account name available.

When will my order ship?

Once your order is placed, your Account Team will send an order acknowledgement. Orders will ship based on originally quoted lead time, unless advised otherwise. If for some reason your originally quoted lead time to ship needs to be extended due to global shipping and logistics channel overcapacity or material unavailability due to supply chain constraints, your Account Team will advise updated ship dates. You can check order shipment status by directly contacting your Account Team. Alternatively, connect with Customer Service to confirm your most recent estimated order ship date. Please have your order number and account name available.

I received an order confirmation. Does that mean my order will ship today?

The order confirmation is an acknowledgment that we have received your order. It does not guarantee shipment. For additional questions, please contact your Account Manager.

What is the shipping policy?

We partner with a wide variety of leading global shipping service providers, including: FedEx, UPS, DHL and others.

International orders may be subject to shipping fees, applicable customs, duties and taxes, depending on where you are ordering from and where your product ships from, all of which are the responsibility of the customer.

Can I use my company's shipping carrier accounts?

Yes, be sure we have your company's shipping carrier accounts on file by contacting your Account Manager.

How do I get a copy of my packing list?

You may request a copy of your packing list for any product shipments from your Account Team. Please have your Order Number and account name available.

If you do not have an Account Manager or current Boyd contact on file, please see Customer Service for assistance.

Returns

How do I request a return?

To return a product, you will need an approved Return Material Authorization (RMA).

Connect with your Account Manager to request a return. Your Account Team will help you request a RMA. Please have your Order Number, account name, part number(s), and quantity information available, and detail the reason for your request. If your return is approved you will receive an RMA number, which must be included with the returned product. Your RMA number is valid for 30 days.

Returns are accepted for manufacturer’s defects only.

If you require additional assistance or have further questions, please contact your Account Manager or Customer Service.

Can I use my company's shipping carrier accounts?

Yes, be sure we have your company's shipping carrier accounts on file by contacting your Account Manager.

What is Boyd’s return policy?

Boyd allows customer returns based on manufacturer’s defects only. Contact your Account Manager to initiate a return or for additional information. Customers must notify Boyd of any damaged products within ninety (90) days of receipt.

I have a Return Merchandise Authorization (RMA) number, how do I complete the return?

When you pack the return, the RMA number should be clearly noted on the shipping label of each box. The return box should contain everything as agreed in the RMA.

All boxes should be securely packed to prevent possible damage during shipping. We are not liable for damage that occurs during shipment back to us.

We will evaluate your RMA request once received. Customer Service will provide a Boyd shipping account number and preferred shipping vendor with your RMA documentation if accepted. As standard, the most economical shipping option will be provided to you. We may authorize expedited shipping alternatives for approved exceptions with urgent need. Contact your Account Manager or Customer Service to discuss expedited RMA shipping needs.

Returns should be sent to the address identified in your RMA.

Contact your Account Manager or Customer Service for additional information and assistance.

Billing and Invoices

How do I get a copy of an invoice?

Your Account Manager can help you get copies of your invoice(s). Please have your Order Number and account name available.

If you do not have an Account Manager or current Boyd contact on file, please see Customer Service for assistance with invoices.

How do I change my billing address?

Our credit department must make any updates to the billing address you have on file. Submit a billing address change request for further assistance. Please note that it may take up to 24 hours for the request to be processed. If you require immediate assistance, please contact your Account Manager.

How do I establish credit terms for my business?

Boyd offers Net 30 days terms to qualified businesses. Please contact your Account Manager for details. If you do not have a dedicated Account Manager, please contact Customer Service to create an account. We do not offer credit terms to individuals.

I am tax exempt. What proof of tax exemption is required?

Tax can be removed when a fully completed tax exemption form (including date and signature) is submitted. Your account will be labeled “EXEMPT” by our tax department. The purchaser's name on the certificate must match the purchaser's name on the account.

Common types of exemptions include:

Resale Exemption (Resale Form XX-XX)

I haven't heard back on my Billing and Invoice request, how do I get help?

We apologize for any delays and strive to be a responsive company. We may be able to expedite your request for billing or invoice information, please submit an escalation request so we can review your case.

Why is sales tax charged?

Boyd is required to collect sales/use tax on all taxable goods and services we sell and required to self-assess and pay sales/use tax on all taxable purchases. If you are exempt from sales tax, please file a tax exemption form with Boyd.

For any questions, please contact your Account Manager. If you do not have an Account Manager with us, please contact Customer Service.

Certifications and Regulatory Documents

Facility Certifications

I need a quality certification for a Boyd manufacturing site, where can I find it?

Boyd’s quality certifications for all global manufacturing locations and operations can be found on the  quality pages of our website. We have information dedicated to each type of quality management system we maintain to support different industries and markets. Specific-site certifications are organized by each unique quality certification: 

ISO 9001IATF 16949ISO 13485, and  AS9100.

Can’t find a quality certificate for the site that you are looking for? Contact Customer Service for assistance.

Is one of our quality certificates expired? Let us know! We’re likely in the process of receiving an updated quality certificate from our accredited certification bodies after a successful renewal audit. We can confirm this to you and resolve.

Where can I find an environmental certificate for a Boyd manufacturing site?

Boyd maintains ISO 14001 certifications across many of our global manufacturing locations to assure we’re driving environmentally-responsible operations and doing our part to improve sustainability in the regions and communities in which we operate. Find global here:

ISO 14001 certificates

Can’t find an environmental certificate for the site that you are looking for? Contact Customer Service for assistance.

Is one of our environmental certificates expired? Let us know! We’re likely in the process of receiving an updated environmental certificate from our accredited certification bodies after a successful renewal audit. We can confirm this to you and resolve.

Product Certifications

How do I find RoHS, REACH, Conflict Mineral, and other material, component, or product-specific certificates? Where do I get Certificates of Conformance?

Contact Customer Service to request product, component, or material-specific certificates, including Certificates of Conformance. They will align with Boyd’s quality department to secure the certificates you need.

Do you have other certifications?

Boyd maintains a wide variety of additional certifications to support our widely diverse customer base. Contact Customer Service if you need assistance with OSHAS, Nadcap, UL (Underwriters Laboratories), FDA, or any other regulatory support or certifications.

I didn't hear back from my Account Team on my request for Product or Facility certifications and documentation, what do I do?

We apologize for any delays and strive to be a responsive company. We may be able to expedite your request for product or facility certifications and documentation, please submit an escalation request so we can review your case.

Not seeing your answer here? Let us know how we can help!