Commitment
We want to be a champion for our customers’ success and act with a sense of urgency to help you deliver results. You’ll find answers to the most common questions we receive from our global customers below. We are committed to help you find answers fast and will be in touch with you shortly if you need additional assistance.
Need Help with These Topics?
Fill out the Service Inquiry Form to get assistance with any of these topics:
- Account Management
- Billing Address Change
- Product Certification
- Chiller/Liquid Cooling Service
- Human Resources Request
- Invoice
- Order Status
- Packing List
- Part Transfer
- Product Support
- Purchase Order
- Quality Certification
- Return Material Authorization (RMA)
- Tracking Number
For Third Party Certification Requests, those who are acting on behalf of a Boyd customer, please submit your request using the Third Party Certification Request Form below:
Looking for Facility Certifications? Review our Quality and Certifications Page:
Otherwise, review our Frequently Asked Questions section down below.
Service Inquiry Form
Frequently Asked Questions
Who is my Boyd Account Representative?
Need help locating your dedicated Boyd Account Representative? Submit the Service Inquiry Form and a member from our Help Center team will assist.
Billing & Invoices
How do I request a copy of an invoice?
Contact your Account Representative for a copy of your invoice. Have your Purchase Order Number and Billing Account Name available. For additional support submit your request using the Service Inquiry Form.
How do I update or change my address?
Submit an address change request using the Address Change option on the Service Inquiry Form.
I am tax exempt. What proof of tax exemption is required?
Tax can be removed when a completed tax exemption form is submitted. Your account will be labeled “Exempt” by out tax department. The purchaser’s name on the certificate must make the purchaser’s name on the account.
Why is sales tax charged?
Contact your Account Representative regarding sales tax charges. For additional support submit your request using the Service Inquiry Form.
How do I find RoHS, REACH, Conflict Mineral, Certificates of Conformance and other material, component, or product-specific certificates?
Submit a Product Quality Certification Request using the Service Inquiry Form. For Facility Certifications visit Boyd’s Facility Certification page.
Third-Party Quality Certification Request
Those who are representing or acting on behalf of a Boyd customer, complete the Third-Party Quality Certification Request form found in this section. You must include the signed Letter of Authorization (LOA) from the Boyd customer with your request.
Do you have other certifications?
Contact your Account Representative if you need assistance with OSHA, NADCAP, UL, FDA, or any other regulatory support or certifications. For additional support submit your request using the Service Inquiry Form.
Human Resources
Careers
For a list of career opportunities visit Boyd Careers.
Company Information
Visit our About Boyd page for valuable information on company-related topics of interest.
Employee Verifications
To Submit an Employee Verification request complete the Service Inquiry Form.
I purchased a Boyd liquid cooling system and need help, does Boyd offer cooling system service?
Boyd’s liquid cooling systems feature high quality components made from precision manufacturing and assembly operations. Yet even with the best quality control and preventive care, devices can break and components wear down over time. Boyd’s liquid cooling service team features field service engineers and technicians with decades of experience, regionally available across three continents. Submit a liquid system service request.
Does Boyd offer a liquid cooling system service hotline?
Yes. Boyd’s follow the sun emergency hotline support is staffed by experienced liquid cooling system subject matter experts including global field service technicians, field service engineers, and service managers. Reach Boyd’s liquid cooling system service hotline at +1 (561)925-9911. Please note that hotline service is currently offered in English.
What cooling products does Boyd’s liquid system service team serve?
Boyd’s liquid system service team regularly services coolant distribution units (CDUs), chillers, and thermal control units (TCUs).
Can Boyd help me commission my CDU or chiller?
Absolutely. Whether you’ve purchased an in-rack, in-row, liquid-to-liquid or liquid-to-air CDU or one of our high performance chillers, Boyd’s liquid system service team can provide a variety of commissioning services and support.
Can Boyd help me calibrate my TCU?
Yes. Boyd’s service team is happy to help you calibrate your TCU. Request TCU calibration services.
I need a preventive maintenance service agreement, can Boyd support?
Boyd is happy to partner with customers who need preventive maintenance to maximize cooling system uptime. Boyd’s liquid system service team offers a variety of preventive maintenance services to suit different needs. Request preventive maintenance services.
My CDU, chiller, or TCU stopped working, who can I contact at Boyd for emergency break-fix service?
When you need emergency assistance fast, we’re here to help. Boyd’s liquid system emergency break-fix services are tailored to provide customers with different responsiveness needs. Choose from a variety of emergency break-fix options that guarantee Boyd service technicians are onsite within specified time frames. Don’t have an emergency break-fix service agreement with Boyd? Don’t worry. We’ll still get to you fast to help you get back up running and minimize downtime. Request emergency break-fix support.
Can I buy spare parts for my Boyd liquid cooling system?
Every liquid cooling system Boyd sells comes with a recommended spare parts list. We encourage you to keep critical spares in local inventory to support preventive maintenance and emergency fixes. Don’t know what critical spares you need to order? Don’t worry, we’re hear to help guide you. Request liquid cooling system spares.
Do you offer CDU service, chiller service, and TCU service in my area?
Boyd maintains a liquid system service coverage network that spans North America, Europe and Asia Pacific for fast and reliable in-region service. Our service network includes highly qualified, trained, and experienced field service technicians.
For customers who need service beyond our coverage network, don’t worry, we’ll travel to you where you need us.
Order Management
How do I place an order?
Contact your Account Representative to place an order. For additional support submit the Service Inquiry Form.
How do I update an order?
Contact your Account Representative to inquire about the status of your order. Orders in process, requesting updates, may require the submission of a new order. For additional support submit the Service Inquiry Form.
How do I check the status of my order?
Contact your Account Representative to inquire about the status of orders. For additional support submit the Service Inquiry Form. Please have your PO #, Purchasing Name, Part Number and Order Qty. available.
How do I request product support?
For more complex projects and technological solutions, your Account Representative can connect you with a team of technologists and expert design engineers to help you find the right solution to meet your company’s needs.
Visit our Design Engineering and Testing and Validation pages for more details.
How can I request a part drawing?
Contact your Account Representative to request a part drawing. Please have the part number available for the component drawing you are interested in. For additional support submit the Service Inquiry Form.
How to search for part numbers on Boydcorp.com
Visit Boyd’s Part Number directory to search for a specific part number. You can also search for Distribution Stock using our Find a Distributor feature.
I received a notice that the location where my Boyd parts are made is changing, why?
At times, we find the opportunity to give you continuous improvement in customer support by leveraging a different Boyd site. Your dedicated Account Representative will closely coordinate with you if we move your Boyd product to a different manufacturing location. They will notify you in advance of any/all contractual change notifications, allowing you the ample time to review and approve the changes within your operating systems, standard operating procedures, and guidelines. Contact your Account Representative for additional support.
Quotes
How do I request a quote?
Complete the quote request form found on the Contact Us page. Once submitted, your Account Representative will contact you to confirm the details of your quote request.
Returns
How do I request a return?
To return a product, you will need an approved Return Material Authorization (RMA).
Contact your Account Representative to request a return. Please have your order number, account name, part number(s), quantity information, along with a detailed description for your request. If your return is approved you will receive an RMA number, which must be included with the returned product. Your RMA number is valid for 30 days.
What is Boyd’s return policy?
Boyd allows customer returns based on manufacturer’s defects only.
Contact your Account Representative to initiate a return or for additional information. Customers must notify Boyd of any damaged products within ninety (90) days of receipt.
Technical Support
I submitted a Boyd website form but didn’t receive an email confirmation, what do I do?
If you did not receive an email confirmation after submitting a form on boydcorp.com, it is likely the email address provided is bouncing. Please resubmit your form request and review the email address provided to ensure accuracy for effective communication.
Tracking & Shipping
How do I obtain tracking information for my order?
Tracking numbers are stored within Boyd’s ERP systems. Contact your Account Representative for order tracking information. For additional support submit the Service Inquiry Form.
When will my order ship?
Shipping dates will be confirmed on your order acknowledgment. Contact your Account Representative for additional support.
What is Boyd’ s shipping policy?
Boyd encourages the use of customer shipping accounts. To use your preferred shipping carrier, we must have your company’s shipping instructions and account number on file. If you do not have a shipping carrier, Boyd partners with a wide variety of leading global shipping service providers, including FedEx, UPS, DHL and others and can assist in the shipping process. Contact your Account Representative for additional support.
Orders may be subject to shipping fees, applicable customs, duties and taxes, depending on manufacturing and shipping location. These fees are the responsibility of the customer.
How do I get a copy of my packing list?
Contact your Account Representative for a copy of your packing list. Please have your Order Number and Account Name available.