Tribar’s production processes—ISO/TS 16949:2009 and ISO 14001:2004 certified—start at the customer level. “We work very close with our customers,” said Miller. As an example, she cites the fact that her group sits down with a group of engineers from Ford and from Chrysler at least once a week. “We have a dedicated time, and we go through every program and every issue,” she said. “So it’s definitely a very close hand-in-hand relationship with both Chrysler and Ford.”
At Tribar, relationships like these result in breakthrough products as in the case of the Ford F-150 oval logo. “It started when Ford came to us,” said Miller. “They had a major warranty issue because of peeling of their paint over chrome badging. They asked us to figure out a way to get around this and make these parts look beautiful throughout the life of the vehicle.” Tribar assembled a solutions team that developed their unique and patented multi-piece assembly process which replaces the paint-over-chrome system with a molded part. “It solved Ford’s warranty issues,” added Miller.
The second part of the process is at the supplier level. “I’ll work with programmanagement to set up the process and expectation with our suppliers,” said Laeder.“After that, we begin to fine-tune the processes until the project goes intoproduction,” Laeder added that the process continues through her connection with customer service to ensure that releases are according to timelines.
When it comes to suppliers, Miller said that Boyd is at the top of the list. “My group takes the part from design to production so we start with CAD data, we look at it and provide feasibility including adding the back surface to it so that it attaches to a vehicle. That’s where Boyd comes in—they help us figure it out and provide us with the best solutions including the tapes to use.”
But Miller said that it is more than finding solutions; It's also about service. “Just recently,” she added, “Ford had an installation issue and they asked us for help. At the last minute I sent an email to Boyd that said, ‘I need people at Ford tomorrow,’ it was nice to get an email response from Boyd saying, ‘What time do I need to be there?’ The next day Boyd showed up and together, we helped solve the issue. It is service like that, that I need, and which Boyd provides me—service that I can depend on.”
Miller added that while customer service and response time have been a constant, Boyd has also provided tremendous design resources. “We’ve done a lot with Boyd in the designing of parts. We just had a call from a client on how we could resolve an issue. And between a couple of people on my team and Boyd’s engineer, Eric Owen and his team, we came up with a good idea, kicked a new tool off, and we solved an issue that was brought up at the plant. And I know there’s been a couple of middle-ofthe- night calls too when Ford has called and needed something and someone from Boyd actually drove through a snowstorm to get us parts that we needed.”